Terms of Service
1. Agreement to Terms
By accessing our website, submitting an enquiry or referral, or engaging Immaculate Therapy for services, you agree to these Terms of Service. If you do not agree, please do not use our services or website.
2. About Immaculate Therapy
Immaculate Therapy is an NDIS-registered allied health provider based in Adelaide, South Australia. We deliver services in accordance with the NDIS Code of Conduct and NDIS Practice Standards. Our services include positive behaviour support, counselling, clinical supervision, and consulting.
3. NDIS Code of Conduct
As an NDIS-registered provider, Immaculate Therapy and all our workers commit to:
- Acting with respect for individual rights to freedom of expression, self-determination, and decision-making
- Respecting the privacy of participants at all times
- Providing supports and services in a safe and competent manner
- Acting with integrity, honesty, and transparency
- Promptly raising and acting on concerns about the quality and safety of supports
- Taking all reasonable steps to prevent and respond to violence, exploitation, neglect, and abuse
4. NDIS Practice Standards
Our services are delivered in accordance with the NDIS Practice Standards, including:
- Rights and Responsibilities — Participants are treated with dignity and respect
- Governance and Operational Management — We maintain sound governance and quality practices
- Provision of Supports — Supports are delivered consistent with the participant's NDIS plan and goals
- Support Provision Environment — We ensure a safe environment for all participants
5. Participant Rights
As a participant, you have the right to:
- Be treated with dignity, respect, and courtesy at all times
- Make decisions about your own supports and service delivery
- Have your privacy protected — we only share your information with people you nominate
- Provide feedback or make a complaint at any time without it affecting your service
- Access information about our services and fees
- Withdraw from services at any time with reasonable notice
6. Consent and Information Sharing
Immaculate Therapy will not share any participant information with any organisation, service, or individual unless the participant has explicitly nominated them on a signed Consent to Share form.
Before any disclosure of participant information, we will:
- Verify that a current, signed Consent to Share form is on file naming the relevant party
- Confirm directly with the participant (or their authorised representative) that they still consent
- Document the confirmation before proceeding
Participants may withdraw or update their consent at any time by contacting us.
7. Services and Referrals
Submitting an EOI or referral does not guarantee service commencement. We will discuss your needs and confirm capacity before services begin. We reserve the right to decline referrals where we cannot safely or appropriately meet a person’s needs.
Our services are not a substitute for emergency mental health care. In a crisis, call 000 or Lifeline on 13 11 14.
8. Appointments and Cancellations
We ask that you give us 24 to 48 hours notice to cancel or reschedule an appointment where possible. Late cancellations or non-attendance may incur a fee in line with NDIS Support Catalogue rules. Our full cancellation policy will be provided in your service agreement before services commence.
9. Payment Terms
NDIS-funded participants are invoiced in accordance with the current NDIS Support Catalogue and their individual plan. Self-funded clients will be provided with a fee schedule prior to commencement. Overdue accounts may result in a pause of services.
10. Security of Your Information
We protect participant information using:
- Password-protected systems and devices
- Two-factor authentication (2FA) on all systems containing personal or health information
- Restricted access — only authorised staff may access participant records
Please refer to our Privacy Policy for full details.
11. Website Content
Content on our website is for general information only and does not constitute clinical or therapeutic advice. Do not rely on website content in place of professional guidance.
12. Intellectual Property
All content on this website is the property of Immaculate Therapy. You may not reproduce or distribute any content without our written permission.
13. Limitation of Liability
To the extent permitted by law, Immaculate Therapy is not liable for any loss or injury arising from use of our services or website, except where caused by our negligence or wilful misconduct.
14. Feedback and Complaints
To make a complaint:
- Use the Feedback page on our website: immaculatetherapy.com.au
- Contact us directly — we will respond within 2 business days
External complaints:
- NDIS Quality and Safeguards Commission: 1800 035 544 | www.ndiscommission.gov.au
- AHPRA (if applicable): 1300 419 495 | www.ahpra.gov.au
15. Changes to These Terms
We may update these Terms from time to time. The current version is always available on our website.
16. Governing Law
These Terms are governed by the laws of South Australia and applicable Commonwealth legislation including the NDIS Act 2013 and the Australian Privacy Act 1988.