Privacy Policy Easy Read
What is this document?
This document explains how Immaculate Therapy looks after your personal information.
Personal information means things like your name, address, phone number, and health details.
Who are we?
We are Immaculate Therapy.
We are based in Adelaide, South Australia.
We are a registered NDIS provider.
We help people through counselling, behaviour support, and other services.
What information do we collect?
We may collect:
- Your name and contact details
- Information about your health or disability
- Information about your NDIS plan
- Information you send us through our website forms
Who do we share your information with?
We only share your information with people YOU have chosen.
Before we share anything about you, we will:
- Ask you to sign a Consent to Share form
- Write down the names of people or organisations you agree to share with
- Ask for proof of your consent
- Check with you again before we share anything
We will NEVER share your information with anyone you have not nominated — including family members, carers, or organisations not on your Consent to Share form.
You can change your mind at any time. Just contact us and we will update your consent.
How do we keep your information safe?
We use:
- Passwords to protect our systems
- Two-step login (two-factor authentication) so only the right people can access your information
- Secure digital storage
- Only authorised staff can see your records
Why do we collect this information?
We collect your information so we can:
- Provide services to you
- Contact you about your appointments
- Process your invoices
- Follow the law and NDIS rules
Your rights
You have the right to:
- Ask to see the information we have about you
- Ask us to fix information that is wrong
- Change who you consent to share with at any time
- Make a complaint if you are unhappy
How to contact us
Contact us through our website: immaculatetherapy.com.au
You can also contact:
- OAIC — Phone: 1300 363 992 | www.oaic.gov.au
- NDIS Commission — Phone: 1800 035 544 | www.ndiscommission.gov.au